Refund policy

RETURNS:

We want you to be delighted with your purchase. As our products are handcrafted with care, we are only able to accept returns if an item arrives damaged, defective, or incorrect. This means that if your order arrives in perfect condition and matches your purchase, it is not eligible for return.

REFUNDS & REPLACEMENTS:

If any items arrive defective, damaged, or do not match your order, we will provide a full refund or a replacement.

Our policy allows for refunds or replacements to be requested within 15 days of receiving your item. Requests made after this period will not be eligible.

Return Shipping Costs:

Return shipping is free when the item is defective, damaged, or incorrect. Customers are not responsible for return costs in these cases.

How to Request a Refund or Replacement:

To begin the process, contact us at info@thepurelightcompany.com with your order details and a description of the issue. If your request is approved, we will provide a return shipping label and instructions on how to send your item back.

Please note: Items sent to us without prior approval will not be accepted.

For any questions regarding refunds or replacements, feel free to email us at info@thepurelightcompany.com.

Damages and Issues

We kindly ask that you inspect your order upon receipt. If you find your item is defective, damaged, or incorrect, notify us immediately so we can assess the situation and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are ineligible for returns, including:

• Perishable goods (e.g., food, flowers, plants).

• Custom or personalized products (e.g., special orders).

• Personal care items (e.g., beauty products).

• Hazardous materials, flammable liquids, or gases.

If you have concerns about a specific item, please contact us at info@thepurelightcompany.com before initiating a return.

Please note: Returns are not accepted for sale items or gift cards.

Refunds

Once your return is received and inspected, we will notify you of the refund approval status. If approved, the refund will be issued to your original payment method. Please keep in mind that processing times may vary depending on your bank or credit card provider.

We value your satisfaction and are committed to resolving any issues quickly and fairly. Thank you for choosing The Pure Light Company.